Cleaning with instructions for your property
We record the rooms, equipment and areas needing particular attention.
Preparation may include the kitchen, bathrooms, surfaces, floors, beds and agreed consumables. The exact scope depends on the property and the service you select.
Linen with proper planning
Sheets, towels and available spare sets affect preparation time.
We discuss quantities, storage space and washing arrangements. When laundry is handled off-site, collection, return and available stock need to be organised.
Wear and replacement needs are reported so they can be addressed in good time.
When the booking changes, so does the schedule
An extended stay, cancellation or time change can affect cleaning.
We connect scheduling with booking information and update the partners involved. If the available window is limited, we check whether there is enough time for the required work before confirming the arrival time.
Arrival and departure times need to be coordinated with the actual time needed for the work.
Checks and photographic records
After departure, the condition of the space is recorded and visible damage or shortages are reported.
Photographic documentation helps inform the owner and investigate issues. Images must relate to the work and the space, respecting any guests' personal belongings.
Submitting and assessing any compensation request follows the relevant platform's terms.
Consumables and deeper care
We can organise replenishment of the agreed basic items.
We record which items are needed, the available stock and when purchases are required. We agree the items and a cost limit in advance. Purchases within that limit do not require fresh approval. The agreed service cost is charged to your card 3 days before the scheduled work.
Deep cleaning, specialist treatments and technical work are assessed as separate needs.
How cleaning is paid
The guest covers cleaning through the relevant charge in the booking. The platform pays the amount directly to you with the booking payout.
The corresponding cost is charged to your card 3 days before the scheduled cleaning work, to secure the cleaning team's availability.
The cleaning charge and platform fees are deducted before the 14% management fee is calculated. For monthly closing, see our fees and payments.
Frequently asked questions
Is laundry included in the same charge?
The scope and price of linen care are agreed for each property. The quote makes clear whether laundry is included in the cleaning charge or billed separately.
Who pays for cleaning?
The guest pays through the cleaning charge in the booking. The platform pays the amount to you, and the corresponding cost is charged to your card 3 days before the scheduled cleaning work. No management fee is calculated on the cleaning charge.
What happens if damage is found?
It is recorded and we inform you. Together, we review the steps needed, the platform's applicable deadlines and any technical repairs.