What we review
Depending on what the platform provides, we may review feedback history, verification status and booking information.
We check that guest numbers, dates and intended use of the space are consistent. If useful information is missing, we request clarification.
The process uses information we are entitled to use for this specific service.
Rules need to be clear in advance
Guests need to know the property's capacity, house rules and any practical restrictions before their stay. We ensure the information is clear and consistent with the listing.
When a request does not fit the agreed terms, we assess how to handle it through the platform.
If a concern arises
We request the necessary information, assess the answers and consider which actions the booking terms allow. When your decision is required, we share the available information with you.
Decisions are based on specific behaviour and objective information, with respect for guests' rights.
Respect for privacy
For the initial assessment, we use information lawfully provided for booking management.
Additional personal information is requested only when there is a specific, lawful reason. Verification within a platform does not mean we have access to a copy of an identity document.
Access to information is limited to appropriately authorised people.
What the process can achieve
Checks and timely communication help identify inconsistencies and organise the stay better.
They cannot predict every behaviour or eliminate the risk of damage. That is why they are combined with clear rules, appropriate access and a property check after departure.
Frequently asked questions
Are all requests checked in the same way?
We check the available booking information and ask questions where details are missing or inconsistent. Platforms provide different information, so follow-up questions vary by booking.
When should I tell you about the house rules?
Before we create or update the listing. We need the guest capacity and lawful house rules so guests can read them before their stay.
What should I do if a booking concerns me?
Contact us. We will review the information and the options the platform permits before any action is taken.