What complete management means
A date change can affect availability, cleaning, entry instructions and a technician's schedule. Management requires a shared view so every change reaches the right people.
We agree which tasks we will handle and organise their coordination.
Before the first booking
We assess the property's presentation and practical readiness.
We record amenities, equipment, rules, access restrictions and everything the guest needs to know. We create or improve the listing and discuss the initial pricing strategy.
Preparation also includes entry arrangements, cleaning and the information our partners will need.
When a booking arrives
We review the information available through the platform and organise communication with the guest.
We send the necessary instructions, clarify practical questions and coordinate arrival. If something changes, we assess how it affects the rest of the schedule.
Actions relating to the booking follow the platform's terms and our agreement.
During the stay and after departure
Communication continues whenever guests need guidance or support, with 24/7 coverage.
After departure, we coordinate cleaning and preparation. Any damage, shortages or maintenance needs are recorded so the next steps can be decided.
Our services at a glance
How you know what is happening
You receive detailed updates and monthly reports on bookings, income, expenses and work. The platforms pay booking proceeds directly into your own account, according to their processes.
Decisions on additional expenses follow a clear approval process. For consumables, we agree items and a cost limit in advance, without fresh approval for replenishment within that limit. Access rights and responsibilities are defined before we start, so you know who can do what.
Frequently asked questions
Do I need to live near the property?
We can arrange our collaboration remotely. We assess the access and authorisation needed for the services we handle.
Do you take over existing bookings too?
We review existing commitments and plan the transition with you. Before we start, we agree on the handover date and who handles each confirmed booking.
Can I use the property myself?
Tell us your personal-use dates before they become available for bookings. Changes follow the agreed process and the applicable booking terms.
How much does the service cost?
The management fee is 14% of net rental income, after platform fees and the cleaning charge are deducted. It is paid in one payment at the close of each calendar month.
Cleaning and approved additional work are shown separately and charged to your card 3 days before the scheduled work. See our fees for payment timings and details.