1. Services
The Owner may select one or more of the following services offered by the Manager:
1.1 Listing Creation
Advisory support for preparing listings on third-party platforms.
Facilitation of agreements between the Owner and third-party providers.
The Owner supplies accurate information and materials required for uploading property details and photography.
1.2 Online Management
Management of pricing, calendars, guest communications, and post-stay reviews.
The Manager does not intervene in agreements between Owner and Guest; platform rules apply.
The Owner must inform the Manager of availability restrictions at least 24 hours in advance.
Guest reporting and communication are included.
On-site presence or cleaning is not included.
Fees follow the Manager’s pricing schedule.
1.3 Check-out
Post-stay cleaning services (requested at least 24 hours in advance).
Includes inspection and the agreed cleaning service. Linen scope and cost are agreed for each property.
Reporting of damages and recommended maintenance work.
Mandatory after personal use when a check-in follows.
Additional services are delivered only with the Owner’s approval.
The Manager may arrange emergency maintenance if deemed necessary.
2. Fees and Service Costs
The financial terms of the Services are defined as follows:
2.1 The management fee is 14% of net rental income, after platform fees and the cleaning charge are deducted from the booking amount. Neither amount attracts a management fee.
2.2 Management fees are paid together at the close of each calendar month. Platforms pay booking proceeds directly to the Owner under their own payment procedures. Hostions does not retain the Owner’s income.
2.3 Cleaning and additional work are separate services. The guest covers cleaning through the booking’s cleaning charge, paid by the platform to the Owner. Additional work requires a quote and approval. Consumable items and a spending limit are agreed in advance, with no further approval within that limit.
2.4 Agreed services other than monthly management are prepaid by charging the Owner’s card 3 days before the scheduled work, so time and service providers can be reserved.
2.5 Payment is processed via a recognized card-based online payment service that offers full transaction security and PCI-DSS compliance.
2.6 For all services provided, the Manager issues a lawful invoice, which is sent to the Owner electronically at the end of each calendar month or earlier upon request.
3. Owner Obligations
3.1 The Owner is responsible for financial obligations and for maintaining full legal, insurance, and tax compliance for the property.
3.2 The Owner is responsible for regular property maintenance.
3.3 The Manager may arrange emergency maintenance when deemed necessary.
3.4 The Owner must provide accurate and up-to-date information to the Manager.
4. Liability
4.1 The Manager ensures that third-party providers are vetted professionals with valid licenses who operate in full tax and insurance compliance.
4.2 If material damage occurs during work performed by third-party providers, the Manager will handle the matter and facilitate the process aimed at remediation.
4.3 The Manager is not liable for damages arising from natural disasters, accidents, injuries, deaths, or terrorist acts.
4.4 The Manager is not liable for damages, losses, or cancellations caused by guests or force majeure events.
5. Term and Termination
5.1 This agreement becomes effective from the first use of the Services and remains in force until terminated.
5.2 Either party may terminate this agreement by written notice without cause. There is no minimum term or termination penalty.
5.3 After termination, the Manager stops providing Services unless needed to complete already scheduled services.
6. Data Protection
6.1 The Manager processes personal data in accordance with the General Data Protection Regulation (GDPR).
6.2 Data is used solely to deliver the Services and is not disclosed without consent unless required by law.
6.3 Showcasing the property by the Manager is optional.
7. Dispute Resolution
7.1 The parties agree to resolve any dispute arising from this agreement through good-faith negotiations.
7.2 If the dispute is not resolved through negotiations within 30 days, the parties agree to engage in mediation before taking any legal action.
7.3 If mediation does not resolve the dispute, the competent courts are those of the Manager’s registered seat and the governing law is local law.
7.4 If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain in full force and effect.
8. Language and Binding Effect
8.1 These Terms are drafted in Greek or English and constitute the sole binding agreement between the parties.
8.2 If a separate exclusive management agreement exists, that agreement prevails over these Terms of Service.