Assign a person to every responsibility
Decide who answers questions, who checks cleaning and who can attend the property. Name a backup who can take over when the main contact is unavailable. Also agree who approves repair expenses and when the owner receives an update.
Airbnb allows you to invite a co-host with appropriate permissions, as explained in its guide to adding a co-host. Use individual access with the necessary authorisations instead of sharing your personal account password.
Plan access that can withstand a failure
Airbnb defines self check-in as access without requiring the host's physical presence and describes options such as a lockbox, keypad or smart lock in its official check-in guide. Choose an option suitable for the building and confirm that it is permitted in your situation.
Test the route from the street to the door under nighttime arrival conditions. What happens without a connection, if a battery runs out or if the building entrance will not open? Keep a secure alternative means of access with an authorised local partner.
Write a procedure for “I cannot get in”
The contact person first confirms the exact entrance and the instructions the guest can see. If the problem cannot be resolved safely, they contact the local partner. If that person is unavailable, the backup takes over under the agreed procedure.
The guest needs a clear explanation of the next step and a realistic arrival time for assistance. Avoid promising an arbitrary deadline that cannot be met. Airbnb's arrival instructions settings help put essential information in the right place.
Make preparation visible
Use a shared cleaning and final inspection checklist: linen, consumables, hot water, air conditioning, keys and visible damage. Request confirmation of completion before allowing arrival. Inspection photographs should avoid personal belongings and guest information.
A fault needs a record, a responsible person and a follow-up check. “The technician has been informed” does not mean the property is ready. If an essential amenity is affected, update availability or guest information in good time.
Readiness checklist before you leave
- A responsible person and backup for communication and on-site help.
- Tested access and a secure alternative.
- Confirmed cleaning and final inspection.
- Agreed approval limits and a procedure for reporting incidents.
- Review of local rules, insurance and operating obligations.
Delegating tasks does not by itself establish lawful operation. Use the responsible hosting guide for Greece as a starting point and cross-check the requirements for the particular property with a qualified professional and current official sources.
Hostions can organise guest communication and the access procedure within a shared operating plan. To assess local needs, start with your property details.
