Quick answer
Useful rules explain what is allowed, how to use the space and how guests can request help. Complete the following template with real details and check that it matches the listing before using it.
Rules need a neutral, clear tone and consistent application. They concern behaviour and safe use of the property, while respecting accessibility obligations and the nondiscrimination policy.
Ready-to-adapt wording
Welcome
Welcome to [property name]. We want you to enjoy your stay and feel comfortable using the space. For any questions, contact us through [communication channel] or at [support telephone number].
Arrival and departure
Check-in is from [time] and checkout is by [time]. If you need a different time, please send a request in advance; the team will confirm availability.
Access instructions are sent through [channel and sending time]. On departure, return the keys to [confirmed location] and make sure the door is secured.
Guests and use of the space
Maximum capacity is [number] people. For a change to the booking party or visits by other people, contact us before they arrive so that the conditions and capacity can be checked.
The areas [specific areas] are available for use. The areas [specific closed or technical areas] remain inaccessible because of [brief factual reason].
Quiet and shared areas
Please keep noise down and respect neighbours throughout your stay. The quiet hours applicable to the property are [verified times and relevant information].
Parties or gatherings that cause a disturbance are not allowed. Keep corridors and the entrance clear and follow the instructions [specific building rule].
Smoking and animals
The smoking policy is [clear description of spaces and restrictions]. Use only [location, if provided] and dispose of cigarette ends safely.
The pet policy is [permitted conditions or no pets accepted]. Relevant obligations and the platform policy apply to assistance animals; please contact us about practical arrival needs.
Equipment and reporting problems
Instructions for heating, air conditioning and hot water are at [location]. If an appliance develops a problem, stop using it and inform us without attempting a repair.
Report damage, lost keys or leaks immediately through [channel]. In immediate danger, contact the appropriate emergency services first; local information is at [location of updated guide].
Simple departure preparation
Dispose of rubbish at [location], leave used towels at [location] and check for personal belongings. The team organises professional cleaning and preparation for the next stay.
Check before using the template
Remove anything that does not apply to the space and complete every field. Test key return, bin locations and the support channel in particular.
- Do times and capacity match the platform fields?
- Have quiet hours and building rules been checked?
- Is the wording consistent in the guide and listing?
- Have arbitrary fines and vague threats been removed?
Airbnb allows basic and additional rules, which need to be consistent with one another. Any incident is handled through the applicable procedure, with a record of actual events.
Frequently asked questions
Should appliance instructions be in the rules?
Keep the basic limits here. Detailed operating instructions belong in a separate house manual.
Can I ask guests to clean the entire property before checkout?
Keep checkout tasks to a few clear actions, such as disposing of rubbish and returning keys. Arrange full property cleaning separately before the next arrival.
Who checks the entry instructions?
The person responsible for guest access should test them at the actual property and correct any changes before the instructions are used.
